If you find a web browser with improved performance, but would prefer to use your original browser, we recommend checking if your original browser is using the most up-to-date version, and that there are no extensions installed or processes running in the background which could interfere with video playback. Your device may have other ongoing processes that are impacting video playback. You can try restarting your computer browser, app, or entire device to fix the issue. Reboot your modem and/or router by turning it off, waiting a minute, and then turning it back on again. Once your internet access is restored and your device is connected to the internet, attempt to play a video again.Ĭheck your browser's main settings to see if your browser is up-to-date. Most browsers will give you an option to update if they see you are using an older version. To confirm your PBS app is up-to-date, uninstall and reinstall the app on your device. Reset your receiver(s) by pressing the red reset button or unplugging it from the power source. PBS Videos at pbs.org offer an option to decrease the streaming rate on the video in the lower corner of the video player where the gear icon is located. Locate the reset button - located on the side of the receiver or inside the access card door. Press the red button, then wait for your receiver to reboot. You can select this icon and select a lower number of kpbs to reduce the required network speed to stream the video. This will also lower the quality of the video, so we recommend checking the above options first for the best possible performance. Important Note for the PBS Livestream and PBS App:The PBS livestream and PBS App do not offer the option for a different streaming rate and will auto-adjust based on your available network speed. Your ISP may be encountering temporary issues with service. They can also assist with checking your router to confirm it is properly connecting with your device. Temporary playback issues can and do occur, and we recommend returning to the video at another time or day to see if playback improves. If you notice consistent issues with streaming performance, then we recommend checking the device and browser in use to make sure they are up-to-date and that your network speed is able to support video streaming.
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